Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Contact information: Name, email address, phone number, and mailing address
• Tenancy information: Unit address, lease dates, payment history, and maintenance requests
• Payment information: Payment method preferences (we do not store credit card numbers — payments are processed through Avail or Zelle)
• Communications: Messages you send through our portal, maintenance request descriptions, and contact form submissions
• Documents: Any documents or photos you upload through the portal (leases, identification, maintenance photos)
• Device information: Browser type, operating system, and general location (city/region) for security purposes

2. How We Use Your Information

We use the information we collect to:

• Manage your tenancy and communicate with you about your unit
• Process and track rent payments and maintenance requests
• Send required legal notices and disclosures (including lead paint disclosure as required by federal law)
• Send property newsletters and tenant resource information
• Respond to your questions and requests
• Detect and prevent fraud, security threats, and unauthorized access
• Comply with applicable laws and regulations, including Pennsylvania landlord-tenant law
• Improve our services and application

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Supabase (database hosting), EmailJS (email delivery), Avail (payment processing) — all bound by privacy agreements
• Contractors: When you submit a maintenance request, relevant information may be shared with assigned maintenance contractors solely to complete the work
• Legal requirements: If required by law, court order, or government authority
• Business protection: To protect our rights, property, or safety, or that of our tenants and the public

4. Data Security

We implement security measures to protect your personal information:

• All data is transmitted over encrypted HTTPS connections
• Data is stored in Supabase's secure cloud infrastructure with row-level security
• Automated threat detection monitors for unauthorized access attempts
• Login attempts are rate-limited and accounts are locked after repeated failed attempts
• We use industry-standard security headers (HSTS, CSP, X-Frame-Options) on our website

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Local Storage

Our Service uses browser local storage and session storage to:

• Remember your login session during your visit
• Store your app preferences (such as display settings)
• Cache data for faster loading

We do not use tracking cookies for advertising purposes. You can clear your browser storage at any time through your browser settings.

6. Your Rights (Pennsylvania Residents)

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements for tenant records)
• Communication preferences: Opt out of non-essential communications

To exercise these rights, contact us at dwkrnpl@gmail.com or call (412) 708-7298.

7. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Data Retention

We retain tenant records for a minimum of 4 years after the end of a tenancy as required by Pennsylvania law and for tax and legal compliance purposes. Payment records are retained for 7 years for tax purposes. You may request deletion of non-essential data at any time.

9. Third-Party Services

Our Service integrates with the following third-party services, each with their own privacy policies:

• Supabase: Database and authentication — supabase.com/privacy
• Avail (by Realtor.com): Rent payment processing — avail.co/privacy
• EmailJS: Email delivery — emailjs.com/legal/privacy-policy
• Google Fonts: Typography — policies.google.com/privacy

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify tenants of significant changes by email or through a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us